Privacy Policy

karibu adventures and its related parties are committed to protecting the personal information that you share with us.

By using our website or the services offered by us, you are consenting to our use of such personal information as you provide to us as described herein. Any questions you have about our Privacy Policy, or the information contained herein can be directed to customer@karibuadventures.com.

We do our utmost to ensure your personal information is safeguarded and protected, by adhering and acting in accordance with all applicable legislation, including Canada's Personal Information Protection and Electronic Documents Act (“PIPEDA”), as applicable in the countries and regions in which karibu adventures operates. 

What is Considered Personal Information and Why Would it be Collected?

Travellers

Personal information is information about you or that identifies you. karibu adventures collects personal information only to the extent necessary to deliver the services, products, or information you, or an agent or other passenger booking on your behalf, request.

We collect personal information, directly and through our agency and booking partners.  We collect, hold, use and disclose that information only as necessary to provide our services to you and to conduct our business.  Personal information we collect from customers and others includes you: full name, age, home address, phone number, e-mail address, passport and travel medical information, where required, insurance details, where applicable, nationality, residency, nutrition preferences, trip evaluations, travel & accommodation preferences, comments you provide to us, trip destination information, credit card and/or other payment information.

We may also collect personal information, including contact information, if you elect to subscribe to our newsletter, apply for a travel bursary, or to request a brochure.  We will use your personal information to provide you with the services you have requested, and other services directly related to your request.

Employment

karibu adventures collects personal information from those individuals applying to us for employment or service contracts to the extent necessary to (i) identify the individual and (ii) evaluate their suitability for the position applied for. This information may include name, contact information, educational and employment background, criminal record information, residency and/or citizenship information, and other information necessary for us to screen potential employees and staff.

Travel Agents and Agencies

karibu adventures collects personal information from agents and agencies to the extent required to allow agents to book karibu adventures trips, and to be properly credited for such booking, as necessary and as dictated by the relationship between the agent and karibu adventures. Such information may include name, employment relationship or employer information, work or business address, etc. If you are an agent travelling with karibu adventures, karibu adventures may collect the personal information noted above for other travelling passengers, as well as other employment or eligibility information. This information may be collected directly from you, or from your employer (where authorized).

Where the collection of certain details of your personal information is not required in order to deliver requested services or products, you may forgo providing such details. For example, you may sign up for our electronic marketing and newsletters with only an e-mail address.

How is my Personal Information Used or Disclosed?

karibu adventures uses this personal information to provide the services and/or products you have requested, and to provide you with information about those services or karibu adventures. This includes using personal information to: register you to receive newsletters, answer your request for further information about our trips, make a booking or bookings, provide you with information about us and our services, and to receive and implement feedback on those services. We use personal information to:

• Understand your needs as a customer and determine eligibility for our products and services

• Inform you about our products and services, and those of our partners that we believe may be of interest to you;

• Provide ongoing service and support, including resolution of any issues with the services or products you request from karibu adventures;

• Ensure the safety and security of our customers and products; carry out internal accounting and administration of our business; and

• Comply with laws, regulations, immigrations requirements, and the like.

karibu adventures may also use your personal information to book products and services for you or on your behalf from our third-party suppliers and service providers, and other service providers or merchants for whom we act as agent from time to time.

The consent you provide to the collection, storage and use of personal information by karibu adventures, applies equally to the parties whose products and services we sell or book on your behalf. For example, if you purchase accommodation from us, you will be deemed to have consented to your personal information being provided to the hotel to enable your room to be booked.

What are the consequences of failing to provide Personal Information?

If you do not provide the personal information that we request, we may not be able to deliver the services you have requested, which may mean you will not be able to participate in our trips, purchase the items from our store, or subscribe to our newsletter, to name a few. If you have paid a deposit and later refuse to provide necessary personal information to karibu adventures which karibu adventures (and our partners and suppliers) require to deliver the service for which the deposit was paid (for example, for a flight which requires passport information), you may not be entitled to a refund for that service. Please contact us if you have any questions about providing or not providing personal information when booking or otherwise dealing with karibu adventures. Personal information is not collected unless provided to us. This means you can visit and browse our website, or place a call to our contact centre, without having to provide any personal information to karibu adventures.

How do we collect this information and obtain your consent?

We collect information from customers during the booking (or option) process, or during the inquiry process where required, via our sales channels, such as our website booking form, our contact centre (via e-mail or telephone), using medical forms filled out by you or your authorized representative, through on-line evaluations submitted by you, using brochure or other similar request forms, and through our travel agency partners and others who make or update bookings on your behalf, or otherwise interact with us on your behalf, including during the inquiry process (whether or not the inquiry proceeds to a booking).

This information is provided by you or on your behalf by someone you have authorized to make or inquire about a booking. We obtain consent:

• in writing via email or online booking form; verbally; by third party consent (i.e., from your travel agent, or the passenger booking on your behalf to whom you have provided your personal information for such purpose);

• Impliedly based on your conduct and communication with us (for example, when you provide your email address to us with a request for information, we may imply your consent to receive an email from us with that information.

How is Your Personal Information Protected?

The security and integrity of your personal information is important to us. All personal information is stored in secure databases at secure addresses to prevent unauthorized access. Passwords, encryption devices and firewalls protect these databases. No data transmission over the Internet can be guaranteed to be 100% secure. While we take all steps to ensure the safety of your data, we cannot ensure the security of information you transmit to us over the Internet.

Access to your personal and private information is limited to: authorized employees, of karibu adventures, and any of the third-party suppliers who require your information to provide the travel or other services you have requested (such as the airlines, transportation services, hotels, activity providers, and tour guides who deliver the services you purchase through karibu adventures or that we arrange on your behalf). We keep our employees, our third-party suppliers, guides other service providers informed about our policies and procedures and require strict compliance with this Policy in order to ensure your information remains protected.

We will not disclose any personal information to any external company or person, except as described above, without a traveller’s informed consent unless we are required by law to do so. With the growth of electronic media, we recognize that it is necessary to take further steps to protect the privacy of the individual. We fully support and comply with all applicable privacy legislation, including PIPEDA and the EU General Data Protection Regulation, to protect the privacy of our travellers, suppliers, contractors and employees. Our role in protecting an individual’s privacy does not stop with these regulatory requirements. We maintain the security and confidentiality of the information disclosed by our travellers according to the strictest standards. We are continually looking for additional ways to ensure that the personal information we hold is secure and used in a responsible and respectful manner. As such, we ensure that the personal information entrusted to us is secure and will not be used for purposes other than what we require to deliver the service our travellers deserve and expect.